Help / FAQ
- How can I contact you?
- How do I make a purchase?
- How much are your shipping and delivery costs?
- How quickly will I receive an item I have purchased?
- What tax charges will I incur on my purchase?
- Is it safe to purchase something through your website?
- What types of payment do you accept?
- What is your returns policy?
- What are your terms & conditions?
- What do I do if my purchase arrives faulty or becomes faults over time?
- What do you mean by '100 per cent waterproof'?
- What waterproof rating system do we use for our products?
- How do our products seal?
- How tough are the materials?
- What quality control is involved with your products?
- What guaranties and warranties come with your products?
- What is the desiccant sachet used for?
How do I make a purchase?
Buying OverBoard products couldn't be easier. Just browse through our product categories, select the appropriate style, size and colour of any items you wish to purchase and add them into your shopping basket. After you've finished making your selections, click on "Checkout" and you will be asked for a few details that we need to process the order.
How quickly will I receive an item I have purchased?
To make sure you get your order safely, all our products are sent first class by registered post and require a signature.
The shipping fee is dependent on the country you are ordering from and the speed of service you select, and is broken down as follows:
Standard Delivery: 3-4 working days - R95.00
For any order over R1500, OverBoard will subtract R95 from your shipping costs!
What tax charges will I incur on my purchase?
All prices will include VAT which is currently set at 14%
Is it safe to purchase something through your website?
All OverBoard websites use the latest and greatest security methods to protect your details when you submit them to our online store. We use a 256-bit SSL encryption to encrypt your credit / debit card information when you place an order on our secure server. In English that means that when you submit your information to us we jumble it all up and then un jumble it on our secure system so that we and only we can view your precious information.
To ensure that your information is secure, any page that you are entering information on should be marked as secure. Secure pages are indicated by either of the following:
- The beginning of the web address changing from 'http://' to 'https://'.
- A padlock symbol appearing in the bottom right-hand corner of your web browser.
What types of payment do you accept?
You can use any of the types of payment method below on our website:
- Visa Debit
Alternatively you can pay over the telephone by calling +27 72 572 8988 and speaking to a member of our friendly sales team who will assist you as best they can.
What is your returns policy?
You may return any uncustomised item within 14 days of receipt. Provided that the item is in it's original condition we'll be happy to give you a full refund.
Please ship the item to the following address:
OverBoard Africa Returns
105 1st Avenue,
Kenilworth, Cape Town
Please note that for your protection, OverBoard recommend that you use a recorded delivery service as we cannot be held responsible for goods not received.
If you need to return an item to OverBoard then please email firstname.lastname@example.org with full details.
Terms & Conditions
To view our terms & conditions click here.
What do I do if my purchase arrives faulty or becomes faults over time?
If the item we have sent out is incorrect or defective, all African customers should email Customer Services with full details at email@example.com.
What do you mean by '100 per cent waterproof'?
We mean that no water will get in if you seal the bag according to the instructions, don't exceed the stringent conditions under which our bags are tested and keep it protected from getting snagged or pierced.
What waterproof rating system do we use for our products?
Waterproof Rating 1 – Water resistant for light rain or light splash applications. The product could be permeated by water in any of the following situations: prolonged water exposure, heavy top-down watering, forceful water pressure applications, or submersion.
Waterproof Rating 2 – Foul weather and spray proof. Waterproof in top-down watering applications. The product could be permeated by water in any of the following applications: forceful water pressure, water injected from odd angles, or submersion.
Waterproof Rating 3 – Waterproof so tight it floats or can handle quick submersions. The product could be permeated by water in any of the following applications: prolonged submersion, submersions greater than 3 feet in depth, high water pressure applications.
Waterproof Rating 4 – Waterproof and submersible to at least 1 meter / 3 feet. This is the first class we refer to as truly submersible. Suitable for underwater sports such as swimming and snorkeling, where great depths are not common. The product could be permeated by water in any of the following applications: submersion greater than manufacturers recommended depth rating, constant submersion longer than 24 hours, extremely high water pressure applications where seals could be damaged.
Waterproof Rating 5 – Waterproof and submersible to a depth of 6 meters / 19 feet for up to 60 minutes. Suitable for any underwater sport of less depth than the maximum depth rating. Common applications include surfing, snorkelling, search & rescue, and white water rafting. The product could be permeated by water in any of the following applications: depths greater than the manufacturer’s maximum depth rating or any physical force that could jeopardise the water-tight seal.
ROC Gear, Inc. has created this WSRS rating system™ to be used by licensed manufacturers and dealers as a way for consumers to quickly understand the claims being made by any manufacturer or dealer, but the rating claims of the manufacturers or dealers are in fact claims from the manufacturer or dealer, and in no way represent any guarantee from ROC Gear, Inc. Direct product questions should be directed to the product manufacturer. Perceived mis-representations and/or mis-use of the WSRS rating system™ should be reported to firstname.lastname@example.org.
How do our products seal?
We have captured a small tribe of aliens from the planet Sprog who sit inside the unit and suck hard. Actually that will be Release Three. As of now find links to the sealing demos below:
How tough are the materials?
Bloody tough. If in doubt ask the strong men who wept when putting them through the British Standards Testing programme. To be honest we didn't actually see them cry but like to believe they sobbed a little in a quiet corner.
What quality control is involved with your products?
The last thing we want is for our products to let anyone down. Our business depends on it and so do our own precious electronics - because we use them ourselves. That's why every production line and every batch is thoroughly tested not just in a lab, but out in the real world.
What guarantees and warranties come with the product?
First and foremost you get our no quibble 'have your money back in full if not entirely satisfied' guarantee providing the item is returned to us in mint, we can sell it to someone else, condition.
Second you have your statutory rights - and we'd never mess with those. Plus there is our own manufacturers 12 months warrantee against any defects in materials used or the way it was made.
What's the desiccant sachet for?
In humid climates or warm waters, the moisture sensitive desiccant sachet soaks up condensation and offers your electronics additional protection. The fact that it's included is just another sign that we care.